Very Unprofessional customer service.
I received a call from these people at work asking me to come outside to pick up my flowers because they had to pay for parking or have the flowers delivered to my home address. I let the man know that it is not my problem if they have to pay for parking that they should look into where they have to deliver before leaving or accepting an order. He told me that I refused the delivery and hung up the phone. When I called him back and told him I wanted the flowers he said no it was too late and again hung up.
Considering that receiving flowers is supposed to be something enjoyable and fun I would not go with these people they will just ruin the experience for your loved one.