Outstanding customer service. We live a bit outside of town but they worked with us and were very professional. They walked us through all of the work and explained the process in simple terms. The positive reviews definitely are warranted after working with them.
Despite the unfortunate circumstances of the service call becoming a complete replacement of our system. Javier was informative, kind and professional. He is a real professional.
great service. Great service helped me to understand general home owner maintenance and explained the procedures he was doing on the service.
Very Polite. Very polite and they call to keep up with their customers. Happy!
There when I needed them. Thanks for being there in time of need
Great Customer Service. David D. and Ray were wonderful. They have great customer relations! They were very honest and trustworthy! I wish we had more people who were customer friendly and trustworthy!
Worst A/C company. I have been dealing with this company since 2007 when I first bought a new unit from them. They had to come out 3 days later to add freon. Then another couple of days after that to adjust pressure. They are incompetent and it turns out that after a couple of years after it was installed I called another company out to look at it and it turns out they had the wrong coils for the unit which could have caused the unit to explode because of the pressure. Since 2007, I have had over 6 service calls on a unit that is not even 5 years old yet. Cowboys even told me I could refinance a new unit for $ 7,000. I just spent $ 7,000 on the unit in 2007 and they want me to buy a new one because their mistake caused the coils and unit to freeze up. Other companies I called gave me estimates for the coil ranging from $ 1700 to 2,000 and if I didn't get that done they would have to put freon in every 3 months costing around $ 300 each time. I wrote a complaint letter to the company and they replaced the furnace on a Friday, but by Sunday the outside valve had ice on it and had frozen up again because I needed a new compressor motor that took them days to get. I have literally lost days of work because these guys can't get it right. I have water damage to my carpet because the coil leaked condensation into the furnace causing the old unit to rust. The owner Ariel Martinez thinks he did me a favor by replacing the furnace, but look how long it took them to get it right. Almost 5 years to figure this out. DO NOT USE THIS COMPANY. I AM SENDING COMPLAINTS TO THE BBB, ATTORNEY GENERAL'S OFFICE AND CITY OFFICES BECAUSE AN INSPECTION WAS NOT DONE ON THE FIRST UNIT. THEY ARE NO GOOD . PLEASE DON'T THROW YOUR MONEY AWAY USING THIS COMPANY!!!
Fantastic Service. My airconditioner unit went out around 7pm and after a web search, I called Cowboys Air Conditioning & Heating and within the hour Ray Rodriguez was on his way over. Ray was fantastic with his knowledge, professionalism and a well stocked truck my unit was up and running again in no time at all. Thank you Cowboys Air Conditioning and once again thank you Ray Rodriguez.
Maybe hire them as a clown for a child's BD party. The only reason I gave one star is that there's no option for -5. The "techs" are rude and obviously have zero training. When you call the office to complain, you are laughed at and treated as though you're an idiot. I wouldn't hire these people to rake my yard, let alone work on my a/c system. Beware. Dr Z is absolutely correct about the dishonest pricing as well. This company is a joke.
thank you. love the Cowboy's system, thank you, for keeping up with the service
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