Selma >Gillman Subaru of San Antonio
Worst dealership in San Antonio.
This dealerships service department is lying, deceitful, and in-competent. I originally brought my 08 Eclipse spyder in for warranty work back in Dec 2010. I have had to deal with this in-competent company for over 7 months. The reason for the visit was because the inliner to the convertible top was falling down and I was getting two holes in the outer top as well.
So the dealership put in for warranty work into Mitsubishi in Dec. Finally in February I was informed that Mitsu approved my headliner. The problem being, Gillman never put in for warranty work on the actual top. So in Feb they had to "re-submit" my warranty work. After a couple months go by again I just call up Mitsu myself to see what the problem was. Mitsu tells me that Gillman never loaded the photos needed and it been waiting for that all this time.
In April i take my car back up there so Gilman can take and upload the photos this time. Within a week, Mitsu approves my top. The top comes in and they take almost a week to change it out. I get the call that my car is ready and proceed to go and pick it up. They knowing did not install the rear seal for the top and there were large gaps where the top meets the car. Ontop of this, they replace the rear window and don't bother tent it as the first window was tinted originally. So they keep the car for another couple of days.
I go to get the car a couple of days later and the gaps are still there. This is when their service tech begins to tell me that these gaps are normal and water is suppose to get into my car and drain through these two drain holes in the convertible compartment. I knew this was BS. I call Mitsu and they confirm to me that Gillman "forgot" to install the rear seal. The rear seal then gets ordered and so does new side seals as when they replaced my top, their mechanic mangled up the side seals.
So Gillman again gets my car and has it for 7 days this time. They didnt even contact for more than half those days. After the 7 days I get my car back. The side seals were replaced incorrectly. This company re-placed something as simple and weather seals and couldnt even do that right. On top of it, they didnt even bother to do a water test to make sure the seals didnt leak. I had to take my car to a different dealership and had to have new seals ordered again and replaced. I also had to have a new inliner ordered AGAIN and replaced. This company is completely in-competent when it comes to warranty work.
Throughout this dealing I had to deal with their service manager Chris Mccoy. This guy is a straight up liar. He would say he called my phone and I would have no phone records of this. He says he left messages but I would have none. I even called Sprint and they verified that I had no missed calls by him. I asked Gillman to show phone records proving that he called me and they did not. I have had numerous emails go back and forth through David Kemp their general manager and he still allowed this disgrace to happen. David asked me to give him a chance to handle the problem and that is when the dealership had my car for 7 days and replaced weather seals in properly causing me to have to get them replaced again.
My complaints went up to Patrick York who also did nothing about these issues. Stacey Gillman was also CC'd on the emails and never responded. After I bought a new car from Gillman and had to go through 7 months of lies and in-competence, Stacey couldnt even tell me she was sorry?? It just goes to show that the lies, in-competence, and lack of caring really does start at the top. I bet Stacey's Dad is rolling in his grave knowing what his daughter and her little in-competent lieing sorry excuse for employees has done to his company.
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