7081 Bandera Rd, San Antonio, TX | Directions 78238-120029.502076 -98.625623
Mon-Sat 7:30am-6pm ; Sun Closed
Neighborhoods: Leon Valley, Northside
I took my car here not even a year ago and the muffler they installed just fell out from under my car. The weld was HORRIBLE. Even that is an understatement. It looks like someone was stabbing at the site with the MIG welder and just kept missing over and over again and there is even a gap in the weld as well. A weld is supposed to look like a rippled clean bead and this looked absolutely NOTHING like that. You can see it on my profile picture.I took it to them and they wouldn't verify my warranty because the manager wasnt there. So I asked the girl behind the desk if she could contact me when he comes in and she said he would around lunch time and she would let me know...she never called. I had to call her more than 2 hours later just to see. Then i called the other location at de zavala and he said he would meet me the next morning at 10...and again the next morning he wasnt even there. he was at home "doing business from there" or so the girl said. Again she said he would come in at a time that she wasn't aware of and she would let me know...again she did not contact me. So seeing as how they are basically trying to avoid me and how the job they did was so terrible I decided not to mess with it anymore, especially since college is going on right now so they aren't even worth my time or my breath. I do not recommend them and I hope others will read this review and look at my profile picture for the terrible weld they did. I will also provide more if anyone else wants to see them. I will spread this review to as many sites as I can.
Big Scam and Lies – I took my 2001 Chevy Impala in with a broken return fuel line. I was given a quote for the repair and it would come out at $450. Since my car was spilling gasoline under the hood, I decided to give the go ahead and I was told my car would be done that night. Nightfall came and I was called by Meineke and told my car was ready and I called my friend to take me there. When I got there the mechanic Hans and owner Rafael told me it was not ready that the fuel line had failed. Then Rafael told the counter attendant to bill me and that I should pay the $450 and that the car would be done by the morning. I payed and I started feeling uncomfortable with the situation.
I went back to my dorm and I started researching part costs. The fuel line cost $100 dollars online and I was charged $200 for the part. Hans had told me that he called every Chevrolet dealer in San Antonio and that the part was 200 dollars. I then called every Chevrolet dealer and everyone told me they sold it for $101.93 so I confronted both Rafael and Hans and they told me they had to make a profit out of parts. I asked for the reciept and they had only paid $86 dollars for the part since they have an account with Ancira Chevrolet. This means they got a profit margin of 133% for the single fuel line. Later Rafael told me that they charge more than 100% for evey part they sell.
My car was done in the morning but when I checked under the hood, the fuel line had been routed through the front instead of through the back and I asked Hans to give me my old fuel line. I took it to another mechanic and my car was lifted. The mechanincs had done a horrible job. The metal fuel line was bent in come places and crimped in some places to compensate for incorrect placement. The fuel line did not even fit in the factory clips on the bottom of the car. This made me suspect that the mechanics had not bought the fuel line in the first place so I took pictures of the mechanic's work. I went to back to Meineke and I demanded a refund for my money since 1.) and original part was not used and 2.) the work done on my car compromised my safety. Rafael then told me that he could not refund my money and I told him that I did not trust any of his mechanics to do a second job on my car. He then told me that I could either take him to court or let him "fix" the job the mechanics had done. So I told him I would take him to court and then he told me to calm down and that he would buy the factory fuel line and fix my car. Then I confronted Hans about the work he had done and he was very irrate ( I was also irrate because of how they had tried to scam me) and he was talking profanities under his breath and was very aggressive when I told him he was a liar. He told me that the dealer sold fuel lines that looked exactly like the one they installed including all the dents and places were the fuel line was bent by hand severely crimping the fuel line and he challenged me to wait for the dealer fuel line so that we could compare it but the part never showed up that day making me wait for almost 3 hours. Then Hans told me my car would be finished by Monday.
I returned on Monday and the dealer fuel line finally arrived but the fuel line that was installed in my car was no where to be found. I thoroughly inspected the fuel line and It had no dents nor hand bends like Hans had previously explained to me. Then he told his team that they should start on my car and get it done as soon as possible and the hispanic mechanic replied rudely and aggresively " He can wait more hours" withoug noticing I was behind him. My car was finally done and when I arrived home I noticed garbage under my seats. My car is always clean from the inside. The mechanics had thrown dirty Q-tips inside,lots of plastic bottle caps, and an excessively oily shop towel and torn bits of of Meineke business cards. This is called RETALIATION and unprofessional behavior. Meineke is a scam and I have pictures and audio recordings of everything.
Big Scam Operation – What a rip off place! Wife went there Saturday, 6-25 after talking to John who verified her coupon price of $9.98 for an oil and filter change was good and she even specified the make, model and weight of oil required. She went in and he was gone, she was told to come back in an hour. After returning, Chris tells her the price is $26.00 and John isn't there anymore. (fired that quick?). Anyhow this is a perfect example of total rip off, low balling and is as bad as I've seen in years. Leon Valley should be ashamed to have them in their town. I wouldn't go there again to even use the john. Elvon J. Miller 210-681-2975
Editorial Review – More than just mufflers, services include brakes, steering, A/C and basic maintenance like oil change, tune-ups and tire rotation.
Owner's follow-up – JennaLee Ryan was a satisfied, repeat client of mine who brought her car to my shop to diagnose a "miss." The ASE certified tech found no malfunction codes stored in the car's computer and good plugs. Because of the low miles and the car's age, we recommended a fuel injection service as a starting point. JennaLee's husband called my manager and tore him a new one for ripping them off with a service that is a bunch of bul***it. JennaLee's car spewed out a load of black exhaust, thus evidencing the amount of deposits in her fuel system being cleaned out by the chemicals. We did tell her about another issue that could be causing the problem.
The Ryan's took their vehicle that afternoon and I never heard about the problem recurring until I noticed that she had put a "Stop Payment" on her check. Now, how am I supposed to fix her problem if she doesn't tell me? Since we had already told her that the service was a starting point, I would have gladly continued to diagnose the problem FOR FREE.
Why did JennaLee not give me the benefit of the doubt? I just wish she had spoken with me. I really liked her.
Now, in Texas, putting a Stop Payment on a check is theft and the Texas Property Code allows the worker to repossess the asset. It is unfortunate what happened to JennaLee's son and again, I really wish she would have spoken with me first.
Over 80% of my client base are repeat customers. We are the preferred auto repair shop for the city's largest non-military employer. We have a .0004% complaint ratio. Come on now, do you really think I victimize my clients?
Google this: "Consumer Reports John's Tool Box" to see what they say about fuel injector cleaning.
Also, the Motorist Assurance Program (MAP), a consumer watchdog organization, recommends a fuel system cleaning every 15k-18k miles.
Contact me here: MechanicSanAntonio (dot) com. Thanks, Rafael.
CUSTOMERS BEWARE – ACTUALLY, I DID TALK TO YOU RAFAEL...I TOLD YOU THE PROBLEM, AND I HAD ALSO SPOKEN WITH YOUR AGENT PREVIOUSLY BUT YOU DIDNT BOTHER CALLING BACK UNTIL YOU DISCOVERED THE STOP PAYMENT. YOU NEVER OFFERED AT THAT TIME TO DO ANYTHING. THE ONLY ONE THAT WAS ROBBED WAS ME....BY YOU. I HAVE SPOKEN TO OTHER SAN ANTONIANS THAT HAVE DEALT WITH YOUR COMPANY AND WERE UNHAPPY AS WELL. I ENCOURAGE THEM TO POST ON THIS BOARD
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