Lone Star Moving Co | Local Movers in San Antonio, TX.

DON'T WASTE YOUR TIME OR MONEY!. Contacted "Nate" to move our things at 9am Sunday morning. 9:30am comes around I contact Nate who says he is calling to find out where the truck is. I called him back 5 times wo any answer until finally, the truck arrives at 11am. The older of the two guys says he "couldn't get out of bed" and appeared to be hung over. The other guy was 18 and 5'1". "Experienced Professional movers" my a$$.

Both proceeded to *slowly* move our stuff to the truck using a tommy lift gate to raise each individual item instead of loading it into the truck by hand. I had to explain to them repeatedly which items go in first as they would come off last for storage. Aside from being slow, they were clumsy bumping doors and walls and had to take repeated breaks (the older guy was leaning on his hands and knees in the yard looking like he was about to puke)

It took us (I had to help them because it was going so badly and they were so physically unequipped) 3+ hrs to load 1 sofa, 1 bed (already broken down), a dining room table (antique, which they slid, unprotected, on its side across the floor of the truck) a few chairs, 2 desks and an amoire that they knocked the door off of. I even had them LEAVE items behind fearing further wasted time/money/damage. This SHOULD have taken all of an hour, tops.

As we left my house they informed me that they needed to stop and get some lunch! I told them I'd allow it but I wouldnt pay for the time which they assured me would be comped.

When we got to unloading the truck the older guy call Nate (who never bothered to call me back) to report to him how long the unload would take (estimated at 2 hours!!!!) so he could run my card. I asked to speak w Nate and politely asked if he could help me out on the price due to all the unprofessionalism, being late etc) which he refused due to a litany of excuses from employees not showing up for work, broken down trucks (none of which is the customer's fault) and didn't care one bit that his guys were admittedly late because of their own irresponsibility.

I had to call my brother to come help unload the truck as the older gentleman was nearly useless by this point. It took us approximately 1.5hrs and yet didn't receive any discount for the +30 minutes that were assessed for the unload OR the +30 they spent eating.

This was an ABSOLUTE RIP! OFF!

I'll be contacting the better business bureau and friend's in the San Antonio mayor's office about this.…

PROFANE OWNER. These five stars have to be fake reviews. If you want to be called profane names by the company owner, then by all means, use this company. The movers were telling me something different than what the owner had told my husband in terms of how long the move would take, so I called the office to get clarification. I was continually cut off and told I had too much stuff (except that wasn't the word he used). As things escalated, the owner ended up calling me one of the worst things you can call a women repeatedly, without apology. He told his workers to get the boxes they already loaded off what they claimed was a 16' truck (other companies send 26' for similar moves) and they left the boxes at the bottom of the stairs and left. I had one day to get the move done before surgery, so I begged the guy to send the movers back. He said he would and never did. Please if you are reading this, do not take a chance that this will happen to you. You get what you pay for. Wrong equipment, no inventory system to ensure the same number of items that leave arrive.... PLEASE DON'T USE THIS COMPANY…

Lonestar only Lies.. On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail?

The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline.

I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem.

On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012.

Karen Dunn

On 04/26/2012 at 8:12 PM, Alex from Lonestar Moving Company called and left a voicemail to confirm they would move my family on 04/27/2012 at 3:00 PM. Although I received physical confirmation on my direct contact line the night before, Lonestar is stating that I gave them the wrong contact number and therefore could not meet me at my home. I found this information out 3 days later when I called and finally got a person on the line. They had my correct number, how else would they have left me a voicemail? The number they market (210)853-8989 is indeed a cell phone number, because I also texted the line to take a chance, and never got a response text saying it was a landline. I have called over 20 times, left voicemails and wondered why I was promised a service, yet Lonestar could not follow through. I just called and finally someone answered at Lonestar, and then they perceeded to hang up. I have contacted the Better Business Bureau because apparently they are the only party that holds concern for this problem. On 04/27/2012, my family and I were counting on Lonestar, and we were serverely let down. I had read online about the amazing customer service they had, and was looking forward to using Lonestar Moving Company's service for our new move. PLEASE be aware of their lack of follow through, service and place no guarantee in their arrival and word. I say this because I felt assured, and in good hands when Alex the customer service representative promised Lonestar's services to me on 04/27/2012. Karen Dunn…

BEWARE OF HIDDEN FEES. ***BEWARE*** Company does charge additional fees and fails to disclose the information until work is completed. A fee is charged if you use a credit or debit card. The company failed to mention this when appointment was set and questions were asked about the forms of payment, not mentioned on contract, and it’s not mentioned on the website. We found out after our moving truck was loaded and vehicle placed on car dolly. Called the company today (4/30/12) and mentioned this to the male person who answered the phone, he did apologize about fee but did nothing to resolve the situation. I mentioned that there is no mention of this fee anywhere on the website or paperwork. This male individual did not care to take care of his companies’ incompetence on this and when logic is used to do the right thing, you will get hung up on. I work with military and government individuals / agencies and I will mention to them NOT to use this company for any type of moving services.…