Jon Wayne Heating & Air Conditioning

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Danny G.

Joined 1 year ago

They fixed it!. They made a mistake and were not to proud to admit it.

Got refunded what I paid for the mistake and offered extras. Apparently they care about their customers

It's all good

Doesn't Recommend

ron j.

Joined 1 year ago

Dirty Pool MR!. Fall for there 29$ Bait n' Hook! Buy there over priced a/c systems! Pay for them pertty trucks! No me sir!, You come to my house with the worst intintions or playing me and my husband for a fool! The quoted repairs were over 600$ and i just called them for a new thermostat....some how buy the end of the thech's rambling he was talking about new systems,attic insulation,window tint?!? yeah you might be made of money but we are not sir..provide quality affordable service,oh wait CALL AN HONEST COMPANY!

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Ralph J

Joined 2 years ago

technician or salesman?. Fan motor failed in exterior air conditioning unit. It was 100 degrees outside on a Friday morning and we were expecting company on Saturday. I had to go to work so my wife called around and the first place she called, Jon Wayne, said they could send a tech that afternoon. Perfect! Wife advised dispatcher what was wrong, so they would be sure to have a spare motor on the truck.

Tech arrived timely, after a friendly phone call advising that he was around 30 minutes out. (That call gave me a chance to return home from office.) Tech was polite, friendly and knowledgable. I took him right out, pulled off the covers, and showed him the failed fan motor. Showed him that the contactor was providing 220v to fan motor and said, can he replace the motor?

Tech said he needed to check some other things so I gave him a few minutes with the unit then returned. He showed me where the contactor was wearing and suggested that I might need a new contactor. Yes it is an older contactor but I politely declined and asked if he could replace the motor. He said he needed to see the interior unit (furnace with a/c coil above). I could not see why, but said okay.

Tech examined interior unit. It is obviously an older unit. He pointed out rust on furnace heat exchanger, suggesting that using the furnace in this condition might be dangerous. Then he suggested that the fan coils might be dirty. I stopped him from digging deeper and said look, I know this is an older unit. It will have to be replaced at some point. But we have an emergency. We are expecting guests tomorrow and we need a fan motor immediamente. I asked him again, can he change the fan motor? He said that it would not be possible to have a warranty on the motor if my coils are dirty. I told him fine, I would assume the risk on premature failure of a new-in-box motor, and asked how much. He said, $540. I said, I am prepared to go as high as $350 for a new $80 motor and I can get you back on the road before your engine is cool; what do you say? He looked through his pricing guidance and said the best he can do was $480. I asked, how much do we owe for your time so far? He said $29. I paused, hoping that he would propose a reasonable price for the (unwarrantied) motor install. He said nothing further so I said okay, $29. My wife wrote him a check.

Tech was consistently polite and clearly knew his stuff. But he wasn't really very interested in replacing the fan motor, which is what we had called for in the first place. It was obvious that he wanted to sell us upgrades or replacement of the system.

Bought a new motor over the counter at Morrison Supply. It cost $67 and took me less than a hour to install. (Probably more like ten minutes for an expert). It was a bit of a hassle. But, as I had told the Jon Wayne rep, we were having company the next day and needed to get the system back up and running!

They walked away from a $350 sale that probably would have provided a $200 margin, even with tech time,

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WalkerNurse

Joined 3 years ago

Great Service with a Smile. I just wanted to say that I used Jon Wayne for air conditioner repair last year. I also used them for air conditioner replacement this year. They have always been outstanding in the customer service department. The techs are very good at what they do. I was able to get a new system and the process was painless. I also got the HVAC tax credit. The financing program was very good and the finance people are very friendly also. I have lived in North San Antonio in Elm Creek for 12 years, have had several San Antonio air conditioning repair companies out to my home. Jon Wayne is the Best I have seen. I recommend them highly.

Doesn't Recommend

bradc1971

Joined 3 years ago

Dishonest- will take your money. My ac went out about a year ago and my wife called Jon Wayne. They came out and told me my blower wheel was damaged. They installed a new one and signed my wife up to a 14.95 a month fee for warranty and check ups!!! Never came for check ups and when the ac wheel failed again and in less than a year they said it was the motor!!! I called 2 other ac companies and both told me the wheel was installed improperly, one asked if I installed it myself!!!Called Jon Wayne back and told them. There response was to refund my 14.95 a month charge.... They did nothing to earn that money in the first place, no service inspections and no warranty!!! Then they refused to fix the problem that they caused!!! Would not and will not use this horrible company again!!!!

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jrspur

Joined 3 years ago

great service. i have been without AC for days, and i have been waiting for another company to come out. still waiting by the way. called Jon Wayne and they were here today and got it working today. they gave me several options and i might still need a new unit, but no pressure. will use and sign up for their service. excellent customer service

Doesn't Recommend

CSMobileUser

Joined 5 years ago

HORRIBLE SERVICE. Called the night before no answer after an hour they finally called back and was told I would be seen first thing in the morning they couldn't see me that evening !!1 pm came and still no one showed up when I called to ck status they claimed I was next on the list!! What the heck do they only have one technichian? Seems like it will never use them again!!

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VGalle

Joined 3 years ago

Excellent Customer Service. A/C not working; called; immediate service; Situation was evaluated and all my options were explained and I chose to get a new unit rather thatn repair. Next day installation. Everyone I spoke with form the person who answered the phone to the techncians were polite, knowledgable and cared about me. I recommend Jon Wayne to everyone

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LoganJack

Joined 3 years ago

Great Customer Service. Great customer service and work

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Old Crow

Joined 3 years ago

Great Service. Jon Wayne has been our provider for many years due to their prompt quality service. I would highly recommend them.