I dropped a glider rocker off to be re-stuffed. The seat cushion under the nice black leather covering had worn down to the point that my tailbone was hitting solid wood. I gave specific info on what the problem was and what I wanted fixed. They kept the chair for a week. When I called about the chair, the “craftsman” wanted to sell me some leather protection. $169.00 later I pick up the chair , take it home and sit in it. It seemed not much better then before. Within a couple of days I was suffering from the sore tailbone again. I turned the seat over and stared to undo the Velcro to see what kind of “stuffing had been added or replaced. Well NOTHING was added or replaced. They did not do a dam thing to fix the problem. So I went to a fabric shop and bought some foam, put it in my self. Problem solved. I will never us arrow upholstery again.
Poor Customer Service!.
I must say that I am very dissatisfied with Arrow Upholstery. The way that my family and I were treated by this establishment is both saddening and beligerent.
My new bride and I went into the Arrow upholstery showroom in Stone Oak to look for ideas on drapery for our new home. I am a muslim man and so is my wife. We were dressed in traditional clothing when we entered the store..the salesman in the store seemed to be noticeably nervous as we entered. He kept looking us up and down and darting his eyes back and forth. I believe that we were polite and asked intelligent questions, but the salesman was to be very abrupt and rude when speaking to us. I know that my english is not perfect and I have a heavy accent, so I was more patient than most.
After a few minutes of talking with the gentleman, he told us that the company were very busy and any custom orders were going to take 3 months to manufacture...he also stated that we might want to look at other places that may be a bit cheaper in price. I took that as the final insult! I am very educated man and earn a nice paycheck. For this young salesperson to assume that my wife and I could not afford merchandise in his store was very presumptive and rude. We immediately left the store as the salesman had a smirk across his face.
My wife was very upset by this unfortunate incident. A couple of days later I called to speak to the owner of this business establishment and complain about my interaction with one of his salespersons. Now I know why Arrow Upholstery treats Muslims the way that they do because the owner was even more rude and vulgar to me on the telephone. I tried to calmly explain the interactions that had taken place several times to him. Due to my accent I could tell that the man was not fully understanding me. I tried to shate my experiences but the owner just started cussing and said "Why don't you go back to your own country you F'ng camel jockey!" and hung up the phone.
Needless to say we will not be assigning any business dealings with Arrow Upholstery.
We are going to share our interactions with this company with our friends in the Muslim community
Arrow Hates Their Customers.
I have never been experienced worse customer service or just plain rudeness from a business than I have with Arrow Upholstery. How they remain in business is a mystery to me...shame on you Arrow!
I had purchased a love seat at auction over the holidays. I wanted to get the item re-upholstered and possibly get matching drapes to compliment and accent the room it was to be in.
I had seen the commercials on TV and thought I would call Arrow as well as a couple other local companies. When the sales lady came to my house, she was initially friendly and seemed interested in my story of how I acquired the sofa. Boy did things change fast...When I told here that I was getting a "couple of bids" from other businesses...she immediately started in with the high pressure sales pitch and starting acting rude as though I was an irritation to her.
I should have said something, but I didn't want to upset my mother who was with me at the house when the saleslady from Arrow came by.
Immediately after she left I called Arrow to speak to a manager. Whoever answered the phone was very rude and said "He Ain't here now" and hung up the phone.
I had my husband call back a day or so later and when he asked to speak to one of the owners ( we were able to search online and find out that they were a locally owned business) a gentleman came on the phone and started to yell at my husband about how I had wasted their time and didn't even buy anything. My husband is an attorney and politely reminded the man on the phone that a part of doing business is giving quotes on potential business. The man from Arrow didn't seem to care and mumbled something, cursed then hung up on my husband
Long story short, the man on the phone was rude, crude, and socially unacceptable. I now tell everyone in our neighborhood and at church about our experience with Arrow Upholstery and we simply can't believe that in this economy a business would treat potential customers with such disregard.
BEWARE OF ARROW UPHOLSTERY
Bad customer service and very expensive.
After the sale was done I never herd of them again. My order took about 4 months for drapes. A simple job. The work was much more expensive than another than other competition. Part of this was my fault because I did not shop around. The other part Arrow upholstery took advantage of my ignorance.
When it was time to pick up my order I was asked to add protective material that was never discussed or proposed to me by the sale person, an extra $400 dollars. When I refused I was told I could get it at $200 if I said I was a senior citizen. Now that I have my window treatment the measurement are wrong. I called several time to see If the problem can be resolved but I was told that I signed off on the measurements and therefore I?m responsible. I explained their interior designer measured and I trusted his measurements after all that why I hired him. The problem was never resolved and I just gave up on them. I will not recommend them
Horrible work and even worse customer service.. I had my loveseat reupholstered by Arrow. The job took twice as long as promised. Then on the morning of delivery they added a protection spray for additional cost. One week later the seam in the arm pulled apart. They took the couch back and pulled the loose fabric over to cover up the seam. One week after the lousy repair, I have stuffing coming out of the couch, buttons coming out and keeping moving back my appointments to repair the couch again. I spoke to Sid, the owner, today. He tells my wife one story in the morning and then tells me a different story in the afternoon. I had the original couch for 13 years and never had this much trouble as I do with Arrow.
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