Wanted to take my father to Nagel's to get some ammo for his 380, I was able to walk in and find it, purchase it and walk out about a 10 minutes later. My Dad drives up about 200 miles to visit and I take him out there in the morning. We are there for an hour looking for help. Then David the counter guy said that he had no JHPs. I mentioned that he was standing in front of about 20 boxes of it. David told me that I could only buy it if I was purchasing a new gun? There was a printed sign that clearly said that there was a 1 box limit unless you were purchasing a new gun. I asked him how many new 380s he had in stock? He said 4. I left and called later to talk to the "boss." I was on hold for 20 minutes and never got anyone "in charge." Called back a few minutes before to ask if they had any JHPs in stock Tommy said that they had about 20 boxes, but I could only buy 1 and they were about 40 bucks. I asked him why David wouldn't sell them to me and he ignored the question and just repeated that he had them in stock. I would avoid this place at all cost.
Horrible Place! I will never be back. I have bought 5 guns at this place over the years and they have lost a customer for life. Customer service is very poor. Always has been, so that's nothing new. They are ammo price gouging in the middle of a nationwide shortage. $50 for a brick (550 rounds) of 22 LR. Get Real. Had a bad experience a few weeks ago while they were doing inventory. They wouldn't even answer a question, yet let another guy in the store to go shopping. Avoid this place like the plague!
I guess I am what one would call an Avid Nagel's shopper. I am from Cotulla and I try to go to San Antonio at least twice a month. The best part of visiting San Antonio is going to Nagelss and dealing on pistols and guns. I am a retired educator and gun enthusiast. The customer service that I receive from Ron, Todd, Jessie and Dennis is great. I really appreciate their attentiveness and their salesmanship.
"I came in and bought the Gen 3 on
Tuesday. Great service! Thanks. I'm now a loyal customer!
The next gun I'm looking for is the Sig M11-A1."
Staff is great, If one does not have an answer to your question another staff member does. Nagel's is THE best fun store in San Antonio, bar none
Just a followup to let you know that your FB page was a great help in getting the gun I've been waiting for. Shot it this weekend and it was great. Thanks again for all of Nagel's help! Always been treated well there
Thank you to Louis for his great customer service today! He was prompt, thorough and friendly. My husband is very pleased with his purchase
Thanks to Josh at Nagels guns for helping us out with our recent purchases. He is one of the may reasons that we will continue to shop and recommend Nagels! :-)"
Thank you Nagel's! Very knowledgeable and helped me pick the right firearm for my CHL class
Great place to shop. When I got back to San Antonio from the military this was the first place I went and will always go. Great staff, great selection and unlimited knowledge. Plus Mr. Nagel is one of the kindest men I have ever met. To say he cares about his customers is an understatement
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