Sorrento Ristorante and Pizza

03/20/2008 Posted by AverageJoe75070

It's a must everytime I'm in San Antonio. Great food, great service and I love the family-owned atmosphere.

Pros: Food, Service

Cons: none

10/07/2007 Posted by sacebug

Oh my GOD...is there anywhere else with worse service and disgusting Italian food!? I'm Italian myself and this is a far cry from authentic. My advice.....stick with the pizza and stay away from anything else-most of all, the milk they call fettuccini is DISGUSTING! The cherry topper.......the service is a nightmare. My authentic Italian choice.......Capparelli's on Main.

Pros: Nothing

Cons: food

07/02/2007 Posted by hblbz

We went to Sorrento's Saturday night, expecting what the reviews suggested - great Italian food. What we got was bad service, bad food and a bad taste in our mouths. We were seated right away, no problem but our waitress took a while to show up. They weren't that busy when we arrived around 7pm. When she did show up, she took our drink order and asked us if we were ready to order. What? I guess because it took her 15 minutes to show up, we should have been ready to order. She neglected to offer any of the specials they had on the board (strike number 2) so we decided to try the Zuppa de pesce and a caesar salad with chicken. The caesar salad was tasteless, the chicken on it had no seasoning and even if we had been offered freshly ground black pepper on it, that wouldn't have helped the flavor. I could have gotten something better as Wendy's and not spent $10 on a salad. The Zuppa di pesca was truly awful and I have had that dish many places all over the country (it is a favorite and usually well done). Every piece of seafood was tough. In addition, the sauce was unusually watery, not very spicy (although, spicy is hard to get just right for everyone's palate) and I was not offered a bowl for the shells. When she finally came back to our table she just assumed I wanted it boxed up because I hadn't eaten any of it. She never asked how things were. When I complained, she agreed to take it off the ticket but she didn't offer me any alternative. She said, I"ll get your check and that was it. We paid for the salad even though it too was awful and our drinks. No manager showed up to apologize, no offer of maybe an alternative dish or coffee and dessert instead. It wasn't like I wouldn't have paid for another dish, I just didn't want to have to pay for one that was awful. She just rushed us out for some reason without trying to make it right. Obviously, they didn't want our business. Maybe their pizza is the best but I suggest getting to go, if you get it at all.

Pros: Not anything I experienced was pro about this place in food, attitude or customer service.

05/07/2007 Posted by labird27

I went to Sorrento's for lunch today due to other recommendations. I was really turned off by the terrible service. I used to be a waitress back in college so I am understanding but this waitress was terrible. First, she acted as if she was in this big rush and we (my co-worker and I) were in her way. So we were initially going to get separate small pizzas but she said that it makes sense to get a medium or large with split toppings. So that is what we did. I got veggies on one side for myself and my co-worker got meat on her side. When the pizza comes, it was all mixed. She said that she accidentally didn't mark her ticket for the chef so they mixed them all up. She said "Is this ok?" I was like "No, I don't eat meat." She said " Well, I can ask them to make another pizza," and I said "No, we have to get back to work, it's our lunch hour." All she said was "Sorry." So then my co-worker said "Can we at least get a discount?" and she was like "No, my manager doesn't do things like that." So I asked to to speak to the manager. She comes back and said that she can give us a $5 discount. I was so ticked off. I had to take all the meat off of my pizza and she didn't see anything wrong with it. It seemed to me that they weren't making any money to keep the business going so they had to charge us. I have to say that the pizza was good but it is unfortunate that bad customer service turned me away indefinitely and probably others once I spread the word. Word of mouth is the best form of marketing, good or bad.

06/14/2006 Posted by saabfreak

All the food is excellent but the pizza is why I try to go at least once a week. Bornj and raised on Philadelphia where there is no shortage of good pizza. Moved to San Antonio and could find a decent pie anywhere. Finally found Sorrento's and I am addicted. As good or better than the pizza i grew up on in the northest. Authentic NY style pizza cooke in real pizza ovens (not a conveyer belt)!! There are probably 20 pizza places within a ew miles of my house but I still drive 30 minutes each way once a week to get the best.

Pros: Excellent food. Great Prices. Ample parking (in

Cons: Not open Sunday

04/10/2006 Posted by food_fan1

After growing up in Europe I was hard-pressed to find an authentic Italian place in San Antonion till a friend took me to Sorrentoes!! Their Cappalini alla Gino is to die for!! Also, their pizza is the most authentic you can find this side of the Atlantic! They dont always keep reservations, but most weekdays you'll only wait like 5 minutes for a table! The staff is very friendly as long as you are friendly to them (VERY italian!!). Definitly recommend it to anyone!

10/07/2005 Posted by mundofut

By far the best italian food in town. When you compare it to anywhere else in town for the price it is unbeatable. Perfect pizza, delicious eggplant, and wonderful pasta "gino". Great family atmosphere.

06/20/2005 Posted by jroack

Authentic New York Italian flavor, direct from NYC. It's not fancy, but the food is to die for. Great putanesca sauce. Mouth watering pizzas, where even the left overs are as good as fresh. My favorite Italian spot in SA, and I've lived in NYC, DC, SF, Honolulu, Seoul, San Diego, and Atlanta. Try it, you'll be dying to go back the next day.

Pros: Food, Pizza, Fountain

Cons: A bit cramped, when crowded

07/25/2003 Posted by bartbird

A nice little place that can be impossible to get a seat at times - nothing the matter with that, it's a sign that people love the food. Everything is good, but the Clams Casino pizza is a must. Get it as an appetizer, and move on to to the melanzane. You simply cannot go wrong with anything eggplant here.

Pros: Clams Casino Pizza

03/28/2003 Posted by Lakerbabe711

This was one of the best restaurants i have ever been to. They had good service and friendly people working there. Im my opinon they have the real Italian taste.