Taco Taco Cafe
San Antonio, TX 78212-2358
Phone: (210) 822-9533
04/14/2008 Posted by ClaveJ
I have gone to Taco-Taco many many times and enjoyed the experience. A month ago we had bad service and thought it was an anomaly. Last weekend, we retunred and had the following experience: Our waitress did not bring out chips and we had to ask for them. We asked for coffee with cream and she brought us cups filled so high that they spilled on to the saucer. She would not refill our coffee unless we flagged her down. We ordered guacamole to have with chips and waited 10 minutes for a simple scoop. When I ordered my fajita plate, she asked beef or chicken? and I asked for chicken. She wrote beef on the ticket...It helps to repeat the order. When we received our plates, we did not get tortillas. We asked for her to bring corn and she brought them out after the table was finished with their meals. WORST OF ALL: When I complained to the manager at the register, he simply told me he would talk to the waitress and immediately asked for the money. Tells you where the focus was. For food we should all be able to cook at home, at least in central Texas, it goes to show that we like to eat out for the atmosphere and social experience. Once the experience is lost, there is not a strong reason to return to the establishment. I told the manager that when times are good, it is easy not to care, but bad service will ensure that good times will not last. We will never return.
Pros: Good prices - Decent menu
Cons: Poor service staff
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