02/27/08

Great Customer Service!!!!

by DiBurroMom

I hate buying cars. The aggrivation of determining if you're getting a good deal and having to hassle with the salesman is something I really detest. I purchased a new car last year from a different dealership and it was a lengthy process of back and forth and "let me ask my manager". I was so happy with my experience at Benson Honda that I would purchase only Honda's for the rest of my driving years, just to shop there! We purchased a 2008 Odessey from Kevin Banks. He was patient, knowledgable, friendly and we never felt rushed. We also spoke with Sam (sorry I forgot his last name) who was very understanding and did EVERYTHING in his power to make us happy. We almost purchased a vehicle from a local competitor and all they did was tell us how horrible our experience would be if we purchased from Benson. They made us feel rushed and like I was wasting their time by not purchasing right now. The prices were very competitive so we decided to go with Benson because they didn't slam the competitor and I just had a better feeling about them. They were honest and after talking with Sam I just knew that they were going to treat us right. Thank Goodness we did! I gave them about a four hour notice that we were coming and they had the vehicle tinted, cleaned and waiting for us at the front door. There was no haggling, no pressure, I never felt rushed. I felt like they went above and beyond to make us happy. I would recomend anyone to Benson Honda!

• Pros: price, honesty, willingness to go the extra mile, knowledge of vehicle, understanding