Reviews & Ratings for Cycle Logic
29 reviews
What users are saying:
Showing 1-10 of 29 reviews
Best bike shop in SA town... or anywhere!
by cambeen
June 05, 2009
This was my first major bike purchase, so I was on a steep learning curve. But Allen was the perfect help for what I needed. He is not a "pushy salesman", nor does he have the attitude of "I know so much, which is way more than you!" No, not Allen. He was very pleasant, patient, and helpful with me from the first minute I walked in the door.
The first day I spent alot of time in his store, asking questions and trying to get educated. He understood this, and when I left he wasn't offended that I had taken up his time and not bought anything. Instead, he was happy to have been able to help me and was glad to meet a new bike enthusiast.
Our second encounter was only a phone conversation as I needed to get a few more details about a couple of the bikes he had for sale. He completely understood that any reasonable person would want to compare with other bikes on the market in San Antonio. I feel that Allen was different because he knows that his bikes and prices can compete with anybody; therefore, he's not afraid of healthy competition (By the way, Allen never did "bad-mouth" any other dealer. This was not true for a certain dealer located on hwy 281)
On my next visit to his store, I called ahead to make sure I could "test ride" some bikes. So, when I arrived, Allen had everything ready for the test rides.
I knew after a few rides (with patience and helpful advice once again from Allen) that this was the bike for me. Even after I committed to buy, Allen was the same helpful person... not pushy on accessories that I wanted to include, but patiently explaining all the options.
This was a great buying experience and now I'm ready to ride!
By the way, Allen even invited me to ride with him and his friends.... basically because I don't think he considered me just a person buying his product, but his new friend.
- Pros: Owner's patience, and willingness to give time to help
- Cons: Absolutely NOTHING!
Awesome bike shop and staff!!
by brokensound77
May 31, 2009
This was by far the best bike shop Ive been to. They have a very good selection of bikes for mtb, bmx, and road alike- new and used. The staff was very helpful and did not try to talk down to their customers. They also love and show tons of appreciation for the military and gave a great discount. I'd definately check this shop out!!!!!!
- Pros: great selection, knowledgeable and friendly staff
- Cons: none
Great products but better people
by CSMobileUser
May 29, 2009
Great local bike shop, awesome prices and really cool people. Make sure you ask for Allen because he knows what he is talking about when you need help! Just give them a shot and you will want to come back!! They are the #1 bike shop for a reason.
Wow!! Customer service is not a thing of the past;)
by erickandisabel
February 22, 2009
We have visited, from what we know, all the bike shops in San Antonio. We immediately liked the atmosphere at Cycle Logic. Not only do they know what they are doing but they are excited that you are into the sport!! They are not just trying to make a sale. They truly try to match you with the bike best suited for your riding style. We were treated like VIP before we had even made our first purchase. Sure you could buy from a big fancy shop but expect to be treated like a number & not a customer. As for us & our friends we will only shop at Cycle Logic (if they don't have what you need ask Allen & he will get for you)!!
Great Experience
by chuletita
February 21, 2009
My wife and I are novices in the road bike arena and have been interested in purchasing some entry level road bikes. We traversed San Antonio searching for road bikes. We ventured into Cycle Logic and Allen was extremely helpful and answered all our questions. What we liked about Allen was that he did not pressure us to sell us a bike. Also, he expressed genuine concern and a follow-up plan regarding our use and enjoyment of our new road bikes. He was extremely helpful and knowledgable about our purchase. It was a great experience.
- Pros: Knowledge about the puchase. Ample parking. Friendly environment.
- Cons: Minimal space in store.
Where Pro's of Pro's in cycling go to for shop supplies and bicycle needs...
by bderamu1
February 03, 2009
When you are a pro cyclist, you want a shop that you can trust, and a shop mechanic that you can trust with your bike. This is the shop that I trust for all my cycling related needs. Allen is the Shop owner and of course the head mechanic. When I first got into cycling, Cycle Logic was the first shop I went to, and the last. From the first day I walked in, the staff there have been great, they have educated me in my buying decsions, and Allen has helped in giving me great advice in which parts to buy or upgrade on my bike. I have actually bought two bikes from cycle logic. One was a Caloi road alumin frame bike with Shimano RSX shifter and brake levers, the second is a Solis all carbon frame with Shimano 105. My caloi has now become my training bike, and as result of Allen's advice, I have been able to upgrade my bike to what I need as I train for several state and national championship races in Texas and California area. If you are a amatuer cyclist, or someone who is just looking to buy a bike to get around town, Cycle logic is the place to go. As the person in the previous post stated, they do help in your making the right buying decision. Most importantly, you are never pressured to buy a bike, unlike a few other bike shops I have been to in the San Antonio area. I definitely recommend this shop to anyone who is insterested in buying a bike.
Attentative to my cycling needs, Great staff, Awesome Customer Service, The Bike shop that will Help you in making the Best Buying Decision!!!!
by sebc
February 03, 2009
-This shop is one of the Best Bikes shops I have come across. I am from the Boulder area of Colorado and have bought two bikes from this store. Here in boulder, there are bike shops nearly on every coner and many people riding their bikes. When I was in San Antonio visiting family, I found cycle logic on the web and went to the store and looked at all the bikes he had to offer. Who ever is that JWANGBMW is incorrect in stating that someone should take their business elsewhere. For when I bought my bikes from cycle logic, I was given exceptional service from the staff at cycle logic, by answering my questions, hearing my concerns, and meeting the needs I was looking for in a professional way. Also after buying my bikes from cycle logic, they gave me a manual that had the year, make, and model of the bike including the who the manufacture was. So I think that JWANGBMW needs to check his manual he recieved to get his head on straight especially when he does not want to listen to the owner of the store about not selling him a 2008 bike. Beside he like everyone else who buys a bike from cycle logic, they have to sign an owners agreement, and I believe that JWANGBMW need to check his owners agreement that he signed.
-Whenever I have been in town with my bikes, Cycle Logic staff has always been great and answered any of the questions I had about parts, equipment and other cycling questions; along with keeping me informed on what they did to my bike when they were tunning it up for a race I had in June of 2008. I highly recommend this shop, and belive that when you come in, you will be greeted with Great customer service and and staff who are attentative to your needs.
-Besides, I personally believe you shouldn't trust anyone who misspells the word "Bought" twice (the JWANGBMW review, go read it and see) and who probably doesn't understand the meaning of customer service.
- Pros: Exceptional Service, Great staff, Excellent Prices, Well informed, Will Help you in making the Right buying decision about a bike, Awesome Cycling Team....
- Cons: N/A
Go Get Bedazzled!
by Seliena
February 03, 2009
I bought my first "real" cyclocross bike from Cyclelogic. Allen was amazing! I am new to biking and had a lot of silly questions. Allen never made me feel as though I was wasting his time. He spent a good 30 min just teaching me how to clip in and out of my new bike. I HIGHLY RECOMEND THIS STORE!! Allen has a passion for riding, and wants to share that with others. I never felt like he was out to make a sale, only to get me on the road COMFORTABLY! I will be back... to get the PINK MOUNTAIN BIKE!!
- Pros: knowledge, willingness to teach.
- Cons: Allen... you need more PINK girls jerseys! :0)
Best bike service in SA
by Kimvan
January 30, 2009
This is actually my first post for a business in San Antonio. Cycle Logic is the best bike shop in this city. I have purchased bikes there at great prices and I have had at least three different bikes serviced by Allen and his staff. They are efficient, knowledgeable, and extremely fair priced. The staff at Cycle Logic has always been considerate and do everything they can to get me back on my bike as soon as possibel. My family has 2 mountain bikes, 2 road bikes, a tandem, and a riding around bike, we would not take our bikes anywhere else. Period.
Great service!!!!!
by DaveinIraq
January 29, 2009
I work in Iraq as a medic so I don't get too much time to ride. When I have broken something on my bike Allen has been more than happy to get it fixed as soon as he can so I can go out and enjoy the little time that I do have riding. He provides excellent service and I enjoy my time when I am in his store. I will continue to do business with CycleLogic while I live in San Antonio. I trust that he and the staff there will do an excellent job in answering any question that I have and fix my bike correctly.
