Potranco Veterinary Clinic

10/10/2007 Posted by cabrona

I've been a customer of this Veterinary clinic for 6 months, and so far my pets and I are happy with the service we've received. The waiting time is typically from 5 minutes to 15 minutes so it's not bad at all. They never overbook, which is a plus. I get a 10% discount on services since I'm in the military. Just mention that you're in the military and show your military I.D.card. I only had to show my military I.D. card just for the first visit, and I always get a military discount automatically ever since then. Dr.Graham and the staff at the clinic are very sincere and professional. Highly recommended!

Pros: Dr. Graham is great! Clean enviroment, awesome staff, cozy clinic but plenty of parking lot

Cons: None so far

07/20/2007 Posted by composedsilence

My guys have been going to this clinic since they opened. When I moved here I conducted a search for a vet clinic and even though there were some very good ones, I found Potranco Veterinary Clinic to be the perfect place for us. I have four cats and two dogs so I have had many occasions to interact with the caring, polite, and competent people there. My animals love this doctor and her staff. I got one of my dogs from an aquaintance, saddened that she was unable keep him. When I told her that my vet was Dr. Graham, she had heard well of her and said that it eased the pain to know that her dog was in good hands. When Dr. Graham goes on vacation, her fill-in doctors are as competent and caring. During this time, her staff provides a great consistency. When I have had to board any of my animals, they are always calm and happy to be dropped off and the same when I pick them up. I feel consistently confident with this clinic. I frequently wear jeans and t-shirts. I am certainly not rich and am definitely not a soccer-mom.

Pros: Caring, sympathetic, polite, service-oriented, consistent

Cons: None

06/07/2007 Posted by bseverns

I've been a customer of this Veterinary clinc for almost four years. In that time, I've had not one complaint. In fact, I've referred many of my friends to them because of their commitment to the customer. No one I've known who's gone to them has ever had a bad word to say about them. They are also great to military members by offering a 10% discount on services. I've never felt that they were out to get my money. It's like going to a small town doctor you trust. You can't put a price on that. You would do well by giving them a chance to earn your business.

Pros: Location, service, caring, clean, friendly, Great Doc's & staff, reasonably priced

Cons: None

1 out of 1 people found this review helpful

03/25/2007 Posted by jdmgtc

I am very specific when critiquing anything. This place is absolutely wonderful! Dr. Graham & all the techs are amazingly helpful. They have not only met my expectatins, but have surpassed them. They remember you and your pets by name. They are courteous and eager to help-never rude. I don't know if the negative reviewers reviewed the right clinic. They have always given us quotes up front-even printing them out before having a procedure. If your pet has to board the day, they'll call you if anything happens. I once had to call the office when my cat was not improving. One of the techs helped me out--going to the extent of calling the vet (who was preoccupied leading a troop of girl scouts). She called me back within a few minutes with a new script and high-cal food. They are genuinely concerned & follow up with their patients. My 80lb dog is high-energy and can truely try your patience, but they all love him...just one more reason for me to love this establishment! And hey, what other vet clinic promotes the girl scouts as well as Potranco Vet Clinic!? :-D

Pros: Economically friendly, Great service, Great Doc, Great Staff

Cons: Not open every weekend

06/21/2006 Posted by smshaw1967

I have been a patron of this clinic for several years. The staff is ALWAYS friendly and caring. Dr. Graham is a no-nonsense type of vet that doesn't try to guilt you into unnecessary treatments. (ex. I once had a vet try to talk me into acupuncture for my dog!) I try to respect other's opinions, but the people who previously wrote bad reviews about this clinic HAD to have been smoking something illegal. If you want freindly service and don't want to pay rediculous prices for unnecessary procedures and tests, I highly recommend this clinic.

Pros: Caring, sympathetic, reasonable pricing

Cons: They might need a bigger clinic

1 out of 1 people found this review helpful

10/22/2005 Posted by aliciajohnson

This is a convienent location, unfortunatley the staff has better things to do like talk to each other while customers are in need of help. Very RUDE. I live in "Oak Creek" and have heard of this before but I visited the office for my self and experienced the same POOR comunication skills of this over worked and unfirnedly staff. I took my two cats and 1 dog to another establishment. To be fair I will not name the other location or give them a plug. They don't need one.

Pros: none, none, none

Cons: Rude, Unprofessional, Lack of Interest

10/17/2005 Posted by manisierra

I ask the young man in the office how much blood work is or any information about how much for services. He was disinterested and just said for me to bring my pet in. He did not want to takew the time to look on the computer to give me even a ball park figure of any prices. Very unprofessional and in a need of lessons on politeness. This office seems to judge poeple by there looks. I was wearing jeans and a t-shirt and I guess they pnly are nice to soccer moms in nice close. I called Angel of mercy down the street and they were more than happy to take the time to take my money.

Pros: none, none, none

Cons: unfriendly, rude, unconfortable atmosph