The Magnolia Pancake Haus
San Antonio, TX 78216
Phone: (210) 496-0828
01/07/2008 Posted by monica_salyer
My husband and I have been there a couple of times, ann the food and service are usually OK although overpriced for what we're getting. On our latest visit, the food was not very good - The shrimp in my omelette were old, the pancakes were cold and flat, and the coffee was bitter, as though the coffeepot hadn't been cleaned properly. However - the "star" of the visit was the way we were treated when we complained about the length of time it took to get our order. For some reason, it took 35 minutes to get us our order. Parties were being seated around us and getting their order, and when I asked the waiter about it, we were told there as a large party ahead of us that was causing orders to be delayed. I pointed out that if that were true, none of the other parties - who were seated long after we were - should have gotten their orders. I tried to complain to the manager, who immediately went on the offense about the situation. She even turned to my husband and said, "Does she speak English? Does she understand me?" I asked the cashier for the owner and was told he was out of the country and didn't speak to anyone. She ended with "Believe me, I should know." I called later and someone who claimed to be the owner answered. He started arguing with me about the incident, and when I said I was going to the media with my story, he said that no ethical media person would report something like this. (What about food critics and restaurant reviewers?) So - The food wasn't that good, the service was terrible, and management and the owner think nothing of arguing with and insulting a repeat customer (now former customer) who complains about bad service and simply expects an apology.
Pros: Lots of parking, convenient location
Cons: Overpriced, management will argue with and insult a customer who complains
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