Hair Studio Sonterra a Goldwell Alliance Hair Salon

12/25/08

Overrated Hair Salon

by feedback1 at Citysearch

I was really looking forward to trying this salon after reading the reviews and finally finding a good haircut in San Antonio, which seems impossible. My appointment was with Mary. She really is a very nice person who tried really hard to listen to what I wanted in a hairstyle, however, I honestly have to say that this is one of the worst haircuts that I have ever gotten. My haircut feels like it is a combination of two different cuts on one head. It is so difficult to fix myself and I have to say I won't go back. It is really pricey, $65, to me that is a lot to pay for just a haircut.

Still searching!

• Pros: nice stylist
• Cons: very expensive, bad cut

Response from this business

lundgren– December 25, 2008 at 20:51:22 PST

You are important to us and we would appreciate the opportunity to win you over. Please call us so we can make things perfect for you. We are very easy going and want to hear from you. Our salon strives for perfection and would appreciate the opportunity to see you again. Thank you and please accept our sincerest apology for any inconvenience.

10/07/07

ok at first

by bettsher at Citysearch

I have been looking for a place to get my hair cut for quite some time. I found this place in the yellow pages and checked out their website. I was impressed with their rating and the bios for the stylists. First time, I got my hair cut by Melissa. I was a little apprehensive because she was so new to the field, but she did ok, it just wasn't quite what I wanted...I have curly hair and the cut was for straightened hair which isn't practical for everyday. I then decided to try out one of the "veterans" who specialized in layering. I was very specific in how I wanted my hair to fall and where my problem areas were; i.e. too full over the ears, and I wanted to fall backwards to longer and fuller locks in the back. I got the exact opposite. I still feel like I have a pom-pom sitting on my head and the back is thin and stringy. Initially, the style was managable but without any sass. I'm 35 but my hair cut looked 45. I see that someone from the salon responds to these reviews... the suggestion that anyone unhappy should say so and then it can be fixed it not really realistic. When a client is unhappy, the last thing we want is to have more hair taken off by the same person. My suggestion is to make sure the cut is right the first time and to remind your stylists to LISTEN to what the client says and not cut unless you are sure that you can give that result. I will not be going back to this salon.

07/04/07

not a 5 star salon

by aerijuva at Citysearch

my mom and I went in for some haircuts on a weekday. we were the first customers that day...no one greeted us for like 5 minutes and then finally a stylist who was arranging her station came and said hello....this doesn't make sense becuase we had been sitting for 5 minutes. why couldn't anyone say Hello right away when we walked in? the receptionist was horrible. not friendly at all. both of our stylists had friendly personality. very personable. not a good place for people looking for short hairstyles. we went because they specialize in short cuts and was listed as one of the top salons in san antonio but we didn't think so. the $15 haircut my mom got before that at a hole in the wall salon was just much better. I would never go back to this salon again because other cheaper salons can do so much better than here. I don't like to write bad things about businesses but I had to since my experience was not that great. we were dissapointed. seemed like they just wanted to make money off of us in a way.

Response from this business

lundgren– July 05, 2007 at 20:05:48 PDT

We want happy satisfied guests. If you are not happy with your style, please contact the Salon's Director Patricia at your earliest convenience. We have never avoided a complaint from client, and we will always do everything in our power to correct a problem quickly and to the guests satisfaction.