Granberry Hills
San Antonio, TX 78239
Phone: (210) 590-8067
User Reviews for Granberry Hills
11/15/2007 Posted by hisnumberone
Granberry made sure I had the wedding of my dreams! Everything was beautiful and we all had such a good time! The staff was the greatest and Teresa offered so much help. I appreciate them more than words can express. They are great!
Pros: The Setting, staff
11/12/2007 Posted by youcancallmemrs
I want to say what a wonderful job the staff of Granberry did to make my daughter's wedding such a wonderfully happy occassion. There were many compliments directed to the facility as well as the caterers. Kosha and Sandrine were wonderful! I couldn't have asked for better coordinator's for my girl!
Pros: The Staff
Cons: the gravel road
11/08/2007 Posted by mrswonderful
It's been over a year now since our wedding, and we are still getting compliments! Granberry Hills is the complete package to fulfill all your wedding dreams! Between the beautiful location and the customer service, there were absolutely no doubts about having our wedding at this facility. The setting at Granberry Hills can only be described as gorgeous! the attention to detail is evident everywhere you look and in everything they do. It's the little things that add up and set them head and shoulders above the rest. Granberry is the place where dream weddings become a reality. But Granberry isn't just a beautiful setting. The Granberry staff excels at providing first class wedding services. The staff's professionalism was beyond compare. Our perfect wedding could not have happened had it not been for their talents, skills, and helping hands. I could not have asked for a more perfect wedding. I will always remember how they helped make our wedding so special, so beautiful, so classy, and such a moment in time to remember always. I will be singing their praises to every bride's listening ear for years to come!
Pros: The Setting, The Staff, All of it!
Cons: a little hard to find
10/29/2007 Posted by ttu44
When we first signed a contract with them to hold our wedding and reception there we were relieved that we found a place as pretty and inexpensive that we could have everything at one place. But then we discovered that there is a total disconnect between the staff and Bob, the owner. On multiple occassions we were told something would be a certain way by his staff only to be told something different by someone else. We were also told that certain things would be included in the cost that ultimately were added onto the bill. Those issues can be dealt with by being extremely cafeful with them. If they provide you a price, get it in writing. If you add something you want them to do, get it in writing. If that had been the only problem I would recommend them, but advise caution. However, that was just the start. Our biggest problem is that they are dishonest and kicked everyone out of the facility immediately at midnight. Many items were missing after the reception was over and people weren't allowed to look for them. They wouldn't even allow family members to collect things after midnight saying that they had to come back for things like the cake. When people went back the next day to collect the stuff it was no longer there. When asked about the missing items they at first said that they had no idea what happened to them, but when asked by other people they said that the family told them to throw it away (a total lie). It was reported that Bob, the owner, refused to do anything about it saying "I don't want to get in the middle of this."
Pros: facility is nice, surroundings are nice (except for one house by facility)
Cons: staff, service, honesty
12/04/2006 Posted by danisback
I had a great time at Granberry Hills. Number one it's beautiful! Yes there is an eyesore at the end of the road, but it doesn't affect the actual wedding/reception site. The contract is very detailed and it is a little pricey, but to me it was worth it all. My sister got married there and they took such good care of her. My husband and I have talked about renewing our vows and Granberry is definately being considered as an potential location. Thank you for making my sister's day so special and providing such a great facility for all of our family and friends to enjoy!
Pros: The gravel road ads to the ambience I think
Cons: The gravel road
09/06/2006 Posted by consumer1hawk
Beautiful site, but first you have to pass the eyesore scenery up the unpaved, rough road. Management is poorly organized and needs much improvement. Booked in fall and assured then and again in January and again in May that road would be paved by summer, but it was not. It was worse by then than before. Construction was not completed on new site so this was an eyesore too. Coordinator was not informative or very personable and gave incorrect information in two-thirds of the instances. This did not come to light until two weeks before the wedding. When we confronted the owner, Robert Lowman, he was not receptive or very accommodating. He would not honor his word or the word of his coordinator. Make sure every little detail is in writing beforehand because this business is not good for their word alone and almost unyielding on the slightest change. Robert Bob has final say to his discretion no matter what you may be told by staff. He will tell you "read the contract", which has some gray area and found it to be open to interpretation. In which case, you will be guaranteed it is in Bob's favor no matter what. He pretends to care about your stress level but only to substantially increase it. I found him to be an arrogant, condescending, chauvinist. The ceremony music was not cued correctly, could barely be heard and the sound system, or lack of quality sound system, was very evident. No one knows anything about working it. There is a total lack of good, concise communication between staff and with customer and there are added charges left and right for items that are readily available at the site. I hesitate to recommend this place due to the experience we had and the lack of knowledge of some of the coordinators and the total lack of Bob's ability to be a people person.
Pros: Site is nice and can have the ceremony and reception at one location.
Cons: They begin at A and end at Z! Enter cautiously.

