Reviews & Ratings for Isabelle's European Day Spa

02/10/12

As a spa lover, I would go anywhere except here...

by Kathryn Nielson at Citysearch

There's nothing I love more than to have a relaxing experience at a spa, so when my husband purchased a gift certificate several years ago, I was thrilled. It was a package that cost over $200, so I was anxious for my experience. When I went in to use it, they had folded the certificate under in the gift box in such a way that hid the expiration date. "Sorry, this has expired" they told me. I was so surprised, and knowing it must have been an honest error on their part, asked to see the owner. She informed me that it had been given to charity. Having been a business owner myself, I know that as an owner you can honor whatever you want. I felt like the gift and our money was thrown out the window. I had no idea there was an expiration date. It was their error that they covered up the

expiration date. Now every time I hear their ads on the radio, I have to turn it off.

09/28/11

Been a happy customer for several years now

by rose773 at Citysearch

I started going to Isabelle's when I moved to the area about 7 years ago. I've tried other salons thanks to Groupon and Living social but like an old friend, I keep coming back to Isabelle's.

I love the scent of their candles when you open the door, it is almost like my cue to relax even when I go in for a wax lol.

And speaking of waxing, I have my favorite technician that I usually request (Linda!) but there's been instances when I call last minute and ask for whoever they have available and so far I've received great consistent service regardless of who the technician is.

The prices are comparable to, and sometimes even lower than, other places I've visited.

In a nutshell, I recommend them highly. You will not be dissappointed!

07/20/11

Great Spa in San Antonio

by ARowland at Citysearch

I had gone there for two years and every visit was a good experience. I had used two different technicians and both were knowledgeable, courteous, pleasant and professional. The spa is small, warm and personal. If you are looking for a spa in the San Antonio area then I highly recommend Isabella's.

01/19/11

Best Spa Ever!!!

by ladybug1960 at Citysearch

I have been going to Isabelle's for over a year myself and have not been more pleased!! Isabelle and the whole staff are so professional and will accommodate you any way possible to make sure you have a wonderful experience!! I have had waxes, facials, manicures, pedicures and have bought alot of their products and have never been disappointed!! If you want a true European Spa experience, try Isabella's.

04/05/10

Absolutely Wonderful

by sincerest8 at Citysearch

I have been going to Isabelle's regularly for over a year now and I can't say enough great things about them. They have been able to service every need in a timely manner with stellar service and technique. I have a standing Brazilian Waxing appt with them monthly and it is great. My esthetician does a superb job making the process painless.

I would recommend and have recommended this place to my friends. They have all enjoyed the services provided without fail. The only issue I have ever had with them is the fact that people change and getting comfortable with another esthetician is not always easy but it has worked out every time.

• Pros: Customer Service and technique
• Cons: Nothing so far

10/20/09

Couldn't ask for better

by marykat20 at Citysearch

My name is Mary and I am a current employee at Isabelle's. I had a client today that was telling me about the reviews she had read so of course, I had to get online and read them. Let me first say thank you to the people who have continued to support us especially through the hard times that have affected everyone. Our clients are family and it kills me to know that some people have disliked a few techs and services. Isabelle and I work hard to make sure that the girls are properly trained and are capable of educating clients and carrying on our ways. We are human though and make mistakes so I ask that if something should happen, please let us know so we can better assit you for a next visit. All techs have weekly cleaning chore sections that they have to attend to, to keep the spa clean and flowing. Isabelle's is a EUROPEAN DAY SPA. Not a resort spa. The look of the spa is to look european and inviting. If you have been to France or Germany, Isabelle's two homes, you would get a better feel for the look of the spa. Our downstairs stays active and busy because we have the most traffic coming in and out of there. However, we have clients coming in for facials all the time who we can't get out the door because they're too relaxed. Our upstairs, where we do massages, has a more "resort-like" and quiet feel to it. We do not have any employees that smell (lol) if we do, just let us know. We also use three separate waxes. One for the face only, one for arms, legs, back and shoulders, larger areas of the body, and one for brazilian and underarms. We don't use beaded wax, and our wax stays too warm and there's nothing for any type of virus or bacteria to sustain life in the wax. We throw away the wax after it's been used, thank you. It's very rare to find a work place where all the employees get along with each other, particulary all females. I feel blessed to have come across these people. John and Isabelle have been more than gracious to me, as well as other employees as their biggest goal is to create a harmonious and gentle atmosphere for employees and clients. I have worked for John and Isabelle for three years on October 30th and look forward to many more. 90% of the technicians there have worked there for two or more years now. We definetly have the best team. Thank you again to the faithful clients and the one's who gave us a chance and weren't discouraged by anything. It takes a lot to build up a trust for someone and rely on them to do a good job and give you what you want and deserve. I hope we do that for you. Thank you again and God Bless :D

• Pros: our clients mean the most
• Cons: Busy ass work!!

10/20/09

Suer Friendly and extremely clean

by movingrovin at Citysearch

I work for the Health Dept and honestly, they must lick the floors there. Its spotless. Their Estheticians have been with them for years and they are known for excellent service. I see Mary and Meagan for over four years now and Ive always gotten great service. the location is fabulous. No Traffic!! Isabelle is there constantly and frankly, she is is very sweet. Five Stars

• Pros: Relaxation, clean and pleasant
• Cons: Busy on Sturdays (cant get in)

07/12/09

stay away for your own safety!

by safetyconcern at Citysearch

I went to Isabelle's for a brazilian wax and will never go back again, and I encourage others to stay away for their own safety. As an esthetician myself, I have never seen so many sanitary violations in any spa I have ever been in. The room was a mess, not just cluttered with nick nacks and random products, but I could tell it hadn't even been dusted in months. My esthetician also used the same wax stick through the entire process, keep in mind body fluids are coming in contact with the stick that is being thrown back in a waxpot. Her technique was terrible and more painful than it should have been, she kept going over and over the same spots again, and again, and again. At the end of the wax, she filled her incredibly messy and disgusting waxpot with more hard wax beads, I assume to begin their melting process so they are ready for the next client, who will be recieving my body fluids that had been transfered through a single wax stick into a waxpot full of bacteria and pubic hair. Please, beware of Isabelles for your own health and safety.

• Cons: most unsanitary spa I have ever seen

02/18/09

I remember her too..........

by BigLipLouie at Citysearch

She was the one that smelled kinda funny, right? Yeah I remember her. Big (**********). She's right though.........I was there when all those reviews that she said weren't written by real customers happened. It was mainly because those reviews, the one's she talked about never happened. really. I remember her scent and every one was asking about the time those other talents started to "show-up". She's right. Two of the five people that moved in from the other place came over and started doing that weirdddddd tin box joke. I was there I saw it. And it wasn't like everybody didnt know what was going on.........she didn't. Thats why she is so desperately trying to hurt Tim and his family. You can be glad that the word on the street is "Word-Up". Keep Cool. Peace Out.

02/17/09

Well.......looks like it worked !!!. Ha Ha Ha ha ha..............

by josiane at Citysearch

I can't believe she let herself get hooked like that so easily! You are so totally smart , and you were right, it was her. Nice work ladies. Thanks. Lunch is on me.